Frequently Asked Questions about Lodging - Estes Park Center
Estes Park Center
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11/18/2018

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11/19/2018

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Frequently Asked Questions about Lodging


Lodging FAQs
Do I have to be a member of the YMCA to stay at YMCA of the Rockies-Estes Park Center?

A membership is not required to make reservations.  Members of YMCA of the Rockies receive advanced reservation priority for one cabin per stay, plus a $15 per night discount, plus other benefits. Any YMCA member receives $15 per night discount – must provide membership information.

How do I make a reservation?

You may either make an online reservation through our website or call our reservation department at 1-888-613-9622. YMCA of the Rockies operates on two reservation season; Winter/Spring and Summer/Fall. While lodge rooms, campsites and yurts can be booked on January 1st for the following Summer/Fall Season and on July 1st Winter/Spring, family cabins are rented through our unique cabin priority system outlined below: Cabin Donors earn first priority. YMCA of the Rockies is a not-for-profit organization and all of our family cabins have been generously donated by families who are committed to helping us fulfill our Mission. These donors pay the same nightly rate as all of our guests, but they receive first priority when making their reservation requests for each of our reservation seasons. Members earn second priority A YMCA of the Rockies annual membership entitles you to receive second priority when placing a reservation request for cabins. If you would like to become a YMCA of the Rockies member, please visit our Membership page. Non-members can make reservations. You do not have to be a member to stay at YMCA of the Rockies. Our online and phone reservations for cabins open to non–members on these dates: Summer/Fall: First Wednesday in April (for cabin reservations June 1 – November 30) Winter/Spring: First Wednesday in October (for cabin reservations December 1 – May 30)

Do you accept pets?

We are pleased to offer accommodations for you and your pet(s). Well-behaved pets are allowed in 2-4 bedroom cabins. 2 pet maximum. Pets are not allowed in retreat cabins or lodge rooms.

Please review our Pet Policy before you make your reservation with your pet.

What is your cancellation policy?

A 35% deposit is required for all reservations. If you cancel a reservation 30 days or more prior to your arrival, you forfeit 25% of the original 35% deposit. If you cancel your reservation closer than 30 days prior to your arrival, the entire 35% deposit is forfeited. Once you have checked in, should you decide to leave early you are financially responsible for each night you had reserved.

What is your payment policy?

A 35% deposit is required for all reservations. Once you check in you are responsible for paying for the nights you have booked. We accept Mastercard, VISA, Discover, and American Express, personal checks, traveler’s checks and cash. *Special exceptions may apply.

What is your firearms policy?

As a private property, YMCA of the Rockies prohibits public display of firearms on its campuses, except during YMCA-sanctioned events. Additionally, we require that guests traveling with firearms keep them unloaded at all times while on our properties, encased with a trigger lock in place.

YMCA of the Rockies will not service any YMCA facilities where a firearm is discovered, locked or unlocked. If a staff member discovers a firearm in a YMCA facility after check out has occurred, staff will immediately contact security to request an urgent response from the County Sheriff’s Office. 

Does the YMCA provide linens and towels?

Yes, all bedding and towels are provided in cabins and lodge rooms at YMCA of the Rockies. There are limited toiletries provided. We recommend that guests bring shampoo and conditioner. YMCA of the Rockies also provides toilet paper, tissues, drinking glasses and soap. Maid service is available in Wind River, Alpen, Emerald Mountain, Longs Peak and Rams Horn lodges.  Fresh towels and linens can be picked up in the housekeeping office for cabins year round.

Are shampoo, conditioner, soap, and hairdryers provided?

Shampoo and conditioner are not provided at YMCA of the Rockies. Soap dispensers are located at the sink and in the showers of every property at the YMCA of the Rockies. Hairdryers are only provided in Wind River, Alpen, Emerald Mountain, Longs Peak and Rams Horn lodge. 

Do you have handicapped-accessible cabins and lodge rooms? How do I reserve one?

Yes, YMCA of the Rockies has a variety of accessible cabins and lodge rooms. We will carefully consider your preferences, but we cannot guarantee cabin location or specific cabin assignments. Accessible rooms are available in each of our guest lodges, and we have a limited number of accessible cabins. If stairs are difficult for you, please request a ground-level room. The more we know about your particular needs, the better we will be able to serve you. Be sure to contact a reservationist about your requests and needs ahead of time and not during check-in. Please call our reservation staff at 888-613-9622 between 8 AM and 5 PM Mountain Time to reserve the best accommodation for you.

Are there TVs in the cabins and lodge rooms?

YMCA of the Rockies strives to promote recreation and activity for our guests to come together. Thus, the majority of our cabins and lodge rooms do not have TVs. Vacation homes are the only lodging option with TVs. Free wi-fi is available throughout the property.

Is there air-conditioning in cabins and lodge rooms?

Like most mountain communities, we do not have air conditioning units in our rooms.  Daytime temps peak around 75 degrees in the summer months and quickly cool off in the evening–nighttime temps can dip into the 30s and 40s even in summer.

What amenities are in the cabins?

Cabins have either forced hot water or electric heating, fully equipped kitchens with refrigerator and stove with oven, microwaves, telephones and one or more baths. Linens, bath and dish towels, dishes and cooking utensils are provided. Cabins do not have TVs. Vacation Homes, in addition to the above, have a dishwasher and satellite TV. Our cabins do not have air-conditioning because of our cool mountain nights. Cabins have either gas or wood fireplaces. Roll-away beds are available in cabins for a fee. To request a roll-away bed, please call our reservation staff at 888-613-9622 or request it in the comments section of the online reservation form. Gas grills are available to rent for a small fee, but are limited. To rent a gas grill, please contact Conference at 970-586-3341 ext. 1021 to reserve.  Please note that under certain fire bans, the usage of gas grills may be restricted or not allowed. For the latest fire ban information, please visit the activities page.

What amenities are in the lodge rooms?

Yes, all bedding and towels are provided in cabins and lodge rooms at YMCA of the Rockies. There are limited toiletries provided. We recommend that guests bring shampoo and conditioner. YMCA of the Rockies also provides toilet paper, tissues, drinking glasses and soap.  Fresh towels and linens can be picked up in the housekeeping office for cabins year round. Wind River and Alpen Lodges have patios/porches.  Only Wind River, Alpen, Emerald Mountain, Longs Peak, and Rams Horn have maid service. Lodge rooms do not have cooking facilities, mini-fridges or TV.

Can I request a specific cabin or lodge room?

We will carefully consider your preferences, but we cannot guarantee cabin location, specific cabin assignment, or specific room assignment within a lodge.

When are check-in/check-out times?

Your accommodations will be ready by 6pm MT for check-in located at the front desk in the Administration building. Please be aware that on busy summer days, weekends, or holidays YOUR CABIN OR ROOM MAY NOT BE AVAILABLE UNTIL AFTER 6:00 PM, so please make your travel plans accordingly. If you arrive before your room is ready, you are welcome to use all YMCA facilities for the entire day of check-in. CHECK-OUT IS 10:00 AM you are welcome to use our facilities the entire day of check-out. We ask that you have all of your belongings out of your room or cabin by 10 am on check-out day.

Do cabins have grills?

Cabins at the YMCA of the Rockies include grills upon request. We ask guests not to bring their grills as a safety precaution. You can arrange to rent a gas grill through our conference department 870-586-3341 ext 1021. Small gas grills cost $30 for 4 hours of use or $60 for 24 hours. Make sure to call ahead of time, as we have limited numbers of gas grills available. Under certain fire bans, the usage of gas grills may be restricted or not allowed. For current fire ban information, please visit our activities page.

Can I have a campfire?

To reserve a campfire ring for a fee, please call Sweet Memorial at 970-586-3341 ext. 1104.

From Memorial Day to Labor Day, all families are welcome to join us for a community fire. No reservations required! Check the Activity Guide for dates and times.

Fire bans may affect the usage of campfires and cookout areas; for the latest fire ban information, please visit the activities page.

Are pack n plays available?

Yes, pack ‘n plays are available and free to rent. Requests for pack ‘n plays must be made at time of reservation.

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