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01/18/2017

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01/19/2017

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Faq


The Basics
How do I make a reservation?

You may either make an online reservation through our website or call our reservation department at 1-888-613-9622. YMCA of the Rockies operates on two reservation season; Winter/Spring and Summer/Fall. While lodge rooms, campsites and yurts can be booked on January 1st for the following Summer/Fall Season and on July 1st Winter/Spring, family cabins are rented through our unique cabin priority system outlined below:

Cabin Donors earn first priority. YMCA of the Rockies is a not-for-profit organization and all of our family cabins have been generously donated by families who are committed to helping us fulfill our Mission. These donors pay the same nightly rate as all of our guests, but they receive first priority when making their reservation requests for each of our reservation seasons.

Members earn second priority A YMCA of the Rockies annual membership entitles you to receive second priority when placing a reservation request for cabins. If you would like to become a YMCA of the Rockies member, please visit our Membership page.

Non-members can make reservations. You do not have to be a member to stay at YMCA of the Rockies. Our online and phone reservations for cabins open to non–members on these dates: Summer/Fall: First Wednesday in April (for cabin reservations June 1 – November 30)
Winter/Spring: First Wednesday in October (for cabin reservations December 1 – May 30)

Do I have to be a member of the YMCA to stay at YMCA of the Rockies-Estes Park Center?

A membership is not required to make reservations.  Members of YMCA of the Rockies receive advanced reservation priority for one cabin per stay, plus a $15 per night discount, plus other benefits. Any YMCA member receives $15 per night discount – must provide membership information.

I forgot something in my cabin/lodge room. What is the number for Lost and Found?

Please call 970-586-3341, ext. 1225 or fill out our Lost Report with an item description of what you lost during your visit. The Lost & Found department holds items and lost reports for one month.

If I am not staying at the YMCA, can I still come and use the facilities?

We offer day passes for $20 per adult, $10 per child ages 6-12, ages 5 and under are free. Day passes can be purchased at Sweet Memorial program building or the Administration Building front desk. Guests staying at Estes Park Center receive first priority for all activities, so there may be times when activities are filled to capacity with on-grounds guests. All YMCA members will receive a free Day Pass with proof of Y membership.

Will I have wireless internet and cell phone reception?

Estes Park Center has free wireless internet access throughout the property. The signal is strongest in the Administration Building and lodges, only some of the cabins receive a wireless signal. Cell phone reception is dependent on the type of phone and service provider, but signals tend to be weak overall. There are public phones available for guest use.

How far is Estes Park Center from Denver?

Estes Park Center is approximately 75 miles northwest of Denver. Drive time is approximately 1.5 – 2 hours in good road and traffic conditions. Estes Park Center is located at 2515 Tunnel Road, Estes Park, Colorado, 80511.

Cabin and Lodge Room FAQs
What is your cancellation policy?

We will refund 75% of your deposit if you cancel your reservation more than 30 days prior to your arrival date. No refund will be made if your reservation is canceled less than 30 days prior to your arrival date.

Do you accept pets?

We are pleased to offer accommodations for you and your pet(s). Well-behaved pets are allowed in 2-5 bedroom cabins. 2 pet maximum. Pets are not allowed in retreat cabins or lodge rooms.

Please review our Pet Policy before you make your reservation with your pet.

 

When are check-in/check-out times?

Your accommodations will be ready by 6pm MT for check-in located at the front desk in the Administration building. Please be aware that on busy summer days, weekends, or holidays YOUR CABIN OR ROOM MAY NOT BE AVAILABLE UNTIL AFTER 6:00 PM, so please make your travel plans accordingly. If you arrive before your room is ready, you are welcome to use all YMCA facilities for the entire day of check-in. CHECK-OUT IS 10:00 AM you are welcome to use our facilities the entire day of check-out. We ask that you have all of your belongings out of your room or cabin after 10 am on check-out day.

What is your payment policy and accepted forms of payment?

Once you check-in, you are responsible for paying for the nights you have booked. We accept Mastercard, VISA, Discover, American Express, personal checks, travelers checks and cash. *Special exceptions may apply.

Do you have handicapped-accessible cabins and lodge rooms? How do I reserve one?

Yes, YMCA of the Rockies provides handicapped-accessible cabins and lodge rooms. We will carefully consider your preferences, but we cannot guarantee cabin location or specific cabin assignment. Handicapped-accessible rooms are available in each of our guest lodges, and we have a small number of handicapped-accessible cabins. Please call our reservation staff at 888-613-9622 to request a handicapped-accessible cabin or lodge room.  If you have issues with stairs, please request a ground-level room. We can provide a ramp that goes up 3 steps to assist with mobility issues; please inquire about the ramp when you check-in at the administration building.

What amenities are in the cabins?

Cabins have either forced hot water or electric heating, fully equipped kitchens with refrigerator and stove with oven, microwaves, telephones and one or more baths. Linens, bath and dish towels, dishes and cooking utensils are provided. Cabins do not have TVs. Vacation Homes, in addition to the above, have a dishwasher and satellite TV. Our cabins do not have air-conditioning because of our cool mountain nights. Cabins have either gas or wood fireplaces. Roll-away beds are allowed in cabins for a fee. To request a roll-away bed, please call our reservation staff at 888-613-9622 or request it in the comments section of the online reservation form. Gas grills are available to rent for a small fee, to rent a gas grill, please call 970-887-2152, ext. 4127. Please note that under certain fire bans, the usage of gas grills may be restricted or not allowed. For the latest fire ban information, please visit the activities page.

What amenities are in the lodge rooms?

Lodge rooms do not have cooking facilities or TV. Towels and bedding are provided. Only rooms in Indian Peaks Lodge have mini fridges, microwaves and decks or porches. All lodge rooms have hair dryers and soap dispensers. Shampoo and conditioner are not included. Our lodge rooms do not have air-conditioning because of our cool mountain nights.

Can I request a specific cabin or lodge room?

We will carefully consider your preferences, but we cannot guarantee cabin location, specific cabin assignment, or specific room assignment within a lodge.

Does the YMCA provide linens and towels?

Yes, all bedding and towels are provided in cabins and lodge rooms at YMCA of the Rockies. There are limited toiletries provided. We recommend that guests bring shampoo and conditioner. YMCA of the Rockies also provides toilet paper, tissues, drinking glasses and soap. Maid service is available in lodge rooms, but not in cabins or yurts. Fresh towels and linens can be picked up in the housekeeping office for cabins year round.

Are shampoo, conditioner, soap, and hairdryers provided?

Shampoo and conditioner are not provided at YMCA of the Rockies. Soap dispensers are located at the sink and in the showers of every property at the YMCA of the Rockies. Hairdryers are also provided in lodge rooms and some cabins.

Is there air-conditioning in cabins and lodge rooms?

Like most mountain communities, we do not have air conditioning units in our rooms.  Daytime temps peak around 75 degrees in the summer months and quickly cool off in the evening–nighttime temps can dip into the 30s and 40s even in summer.

Are there TVs in the cabins and lodge rooms?

YMCA of the Rockies strives to promote recreation and activity for our guests to come together. Thus, the majority of our cabins and lodge rooms do not have TVs. Vacation homes are the only lodging option with TVs. Free wi-fi is available throughout the property.

Are pack n plays available?

Yes, pack ‘n plays are available and free to rent. Requests for pack ‘n plays must be made at time of reservation.

Do cabins have grills?

Cabins at the YMCA of the Rockies include grills upon request. We ask guests not to bring their grills as a safety precaution. You can arrange to rent a gas grill through our conference department (970-887-2152, ext. 4127). Small gas grills cost $30 for 6 hours of use. Under certain fire bans, the usage of gas grills may be restricted or not allowed. For current fire ban information, please visit our activities page.

Dining at YMCA of the Rockies - Estes Park Center
What are the dining options at Estes Park Center?

The Aspen Dining Room:
Breakfast, lunch and dinner are served every day in an all-you-can-eat buffet-style dining hall.  Bring the whole family or group for a delicious start to your day with fresh fruit and hot breakfast options.  Lunch and dinner offer a fresh salad bar with healthy toppings and a wide variety of great entrees.  Don’t forget to stop by the dessert table and taste our baker’s homemade goodies!  Meals are available on a pay-as-you-go basis.

Current hours and prices:
*Subject to change at anytime
Breakfast:
7:00 – 9:00, Adults: $9.50, Children: $6.50
Lunch:
11:30 – 1:30, Adults: $11.50, Children: $7.50
Dinner:
5:00 – 7:30, Adults: $14.50, Children: $10
Children: 6-12 years old.  Children 5 and under are free.
Buffet meals include salad bar, entrees, dessert and beverages.

The Rustic Cafe:
Located in the Administration Building, the Rustic Café is a perfect place to grab a bite to eat before heading out for a hike or taking in the views! We serve a wide variety of breakfast, lunch, dinner and snack items. Wake up early and sip a fresh cup of coffee. Grab a sandwich and snacks to-go. Indulge in homemade specialty desserts, cookies, fudge and fresh baked goods from our bakery!

Order a fresh made pizza from Y’s Guys Pizza at the Rustic Cafe. We offer traditional selections of toppings plus specialty pizzas including the Flat Top Cheese Pizza, The Samson Veggie and more. Pizza only available during summer months only. For the full pizza menu, visit the Rustic Cafe for an order form.

Hours vary; call 970-586-3341, ext. 1016 to check.

The Pine Room:
Enjoy fine dining in the historic Pine Room.  Open Memorial Day through Labor Day*, the Pine Room features Sunday brunch and dinner, lunch a la carte and a prime rib buffet dinner Monday through Friday, and dinner on Saturday. *On occasion the Pine Room may not be open during the Memorial Day through Labor Day time frame.  For more information, call 970-586-3341, ext. 1145.

Can you accommodate food allergies?

Special arrangements can be made to accommodate food allergies. Please call our Food Service Department at 970-586-3341, ext. 1128.

Questions about our property's amenities & activities
Do you have laundry facilities?

Our new guest laundry facility is located in the lower level of the Longhouse on the east side of the building. It is open seven days per week, 24 hours per day. Coin-operated washers and dryers are available, along with laundry detergent.

Do you have a workout gym?

Estes Park Center does not have a traditional workout gym. We encourage guests to exercise through the many recreational activities available, such as hiking, mountain biking, snowshoeing, swimming in our indoor pool and more.

Can I have a campfire?

Campfires are only allowed in designated areas. Guests can reserve fire rings through the front desk. Please call our Conference Department at 970-887-2152, ext. 4127 to reserve a fire ring for your family or group. Fire bans may affect the usage of campfires and cookout areas; for the latest fire ban information, please visit the activities page.

Can I recycle?

There are recycling bins in various locations on grounds for paper, aluminum, plastic and glass. The main collection point is by the fire station, just north of miniature golf. Please help us reduce, reuse and recycle.

Where can I buy wood for my cabin fireplace?

Guests in cabins with wood-burning fireplaces may purchase bundles of wood at Sweet Memorial for $4 per bundle. Afterhours, wood can be purchased at the Administration Building. Wood gathering is not permitted on the Estes Park Center grounds.

Do you have hot tubs?

We do not have any hot tubs on our property. We do have an indoor, heated pool that is open year-round.

Policies (alcohol, smoking, etc)
What is your smoking policy?

We are proud that Estes Park Center provides a clean-air environment. Please respect our non-smoking policy in all facilities. We provide special fire-safe ashtrays in several outdoor areas designated for smoking.

What is your alcohol policy?

Alcoholic beverages are not sold on-grounds and may be consumed only in the privacy of your room, cabin or group meeting space.

What is your Marijuana policy?

YMCA of the Rockies strives to provide a safe, healthy and family-friendly environment to protect the youth, families and groups we serve. As allowed by law in Colorado, YMCA of the Rockies has a strict no marijuana policy that forbids the possession, use and/or consumption of marijuana anywhere on our properties, in our facilities, or during participation in our programming. YMCA of the Rockies is a Mission-driven organization whose core values of Caring, Honesty, Respect, Responsibility and Faith are best represented in an environment which excludes the use of marijuana. Thank you for abiding by our policy.

What is your Anti-Discrimination Policy?

With respect to membership in the YMCA of the Rockies and participation in its programs and activities, it is the policy of the YMCA of the Rockies to protect against any practice, activity, decision or condition that discriminates on the basis of race, creed, color, religion, gender, sexual orientation, national or ethnic origin, age or disability. The YMCA of the Rockies is a Christian organization dedicated to serving all persons of goodwill, as well as organizations devoted to religious, charitable, educational or recreational purposes. The Association shall be inclusive in welcoming individuals, conferences and staff of various backgrounds and shall seek to put Christian principles into practice by serving members and groups of various faiths and providing resources for Christian and spiritual growth for those who desire to participate. It is the responsibility of the CEO to enact and administer procedures and guidelines to ensure understanding and compliance by all members of management, staff and volunteers.

Questions about the Town of Estes Park, surrounding area, & Colorado
Where is the nearest downhill and cross-country ski facility?

The nearest downhill and cross-country ski facility is Eldora, located one hour south on Highway 7.

Is there a shuttle to get around town?

We recommend using the free Estes Park Shuttle which makes a stop at the YMCA of the Rockies, Estes Park Center, every hour at 32 minutes past the hour between 8am – 9:59pm. This is a seasonal operation offered only during the summer months. Their schedule can be found here: http://www.visitestespark.com/maps-and-info/free-shuttle-buses/

Is there a shuttle to and from the airport?

We recommend using the Estes Park Shuttle. Please see their website for schedule and prices: http://www.estesparkshuttle.com/

Where is the closest grocery store?

There is a grocery store roughly two miles away, at the intersection of 66 and Mary’s Lake Road. There is also a Safeway store in downtown Estes Park, roughly four miles away.

Where can I find information regarding road conditions?

The most up-to-date information regarding road conditions in Colorado is at http://www.coloradodot.info/. The most up-to-date information regarding roads in Rocky Mountain National Park, including Trail Ridge Road, can be found at http://www.nps.gov/romo/planyourvisit/road_conditions.htm.

What is the weather like during each season?

Weather can vary dramatically over the course of a day because of our altitude (8,010 feet above sea level). We recommend bringing a variety of clothing layers. To check the current weather and monthly averages, please check this site: http://www.weather.com/weather/today/USCO0130:1:US

Should I be concerned about the altitude?

We are located at 8,010 feet above sea level. Above 8,000 feet, oxygen is approximately 45% less dense and there is 50% to 80% less humidity than sea level. Altitude sickness can affect anyone, regardless of age or fitness level. Visitors from lower elevations may notice shortness of breath, fatigue, dizziness, headaches and/or nausea.

To alleviate these symptoms, we recommend drinking plenty of water (64 ounces daily), get lots of rest, eat lightly and avoid caffeine and alcohol. Ibuprofen and altitude sickness medication is available for purchase at our General Store.

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